Refund policy

Due to the natural variations in crystals, each item's color and pattern will differ. Therefore, we do not offer return unless there is a major defect with your item.

You can cancel your order before it is shipped. Once the item is shipped, the order cannot be canceled.

Return broken or defective item(s): You must attach a picture that clearly shows the broken/defective items and describe the issue(s) with your item via email: LC@lumoracrystal.com.

If an item qualifies to be refunded, it will take us 10-14 days to process your refund.

Please note that all items must be returned to us in their unused condition. All items must be returned in the original packaging for us to process an exchange or refund. Any items that show signs of wear and tear will be returned to the customer.